card brands accepted by Adiq?

Adiq customers can make transactions using the following card brands:

Transactions can be split into up to 12 installments using the credit option.

how do I enable the card brands in my pos terminal?

To enable the card brands, please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to: atendimento@adiq.com.br. An Adiquer will be available to answer your questions and handle the entire activation process.

what is tid (pos terminal id)?

Each and every POS terminal has a unique logic number.

It is the code that identifies the POS terminal where transactions are made.

In case you need a new TID, please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to: atendimento@adiq.com.br.br. An Adiquer will be available to answer your questions and handle the entire process of creating a new TID.

what is mid (merchant id)?

Merchant ID (MID) is the unique identifier for every store at Adiq. With that arrangement of numbers, you can make transactions. MID number consists of:

what is nsu (unique sequence number)?

It is the number that identifies the transaction. NSU is important to your business reconciliation/financial management. It is found in purchase receipts.

what is an authorization code?

It is a six-digit code generated by the issuing bank. This code is generated only when the transaction is approved.

MCC is a code that informs the operation area according to your business CNAE (Brazilian National Classification of Economic Activities). Using that code, we determine some specific rules and charging fees.

MDR is the rate charged by merchant acquiring over each transaction for the use of their technology. The rate may vary according to the number of installments and the sales volume

How do I request advance payment through Adiq?

Adiq advances only receivables captured in our acquiring company – it is not possible to advance transactions carried out with other acquirers. Only National Credit transactions (in cash or in installments) can be advanced.

How to enable anticipation?

To access the Receivables Advance service, the customer will need to provide the documentation below for analysis and registration by Adiq:

• BS2 Authorization Term: fill in with company data, data of the user who will have access to the Portal and sign by the company's legal representative.
• Social Contract/Meeting Minutes/Power of Attorney: document that proves that the person who signed the Term has the autonomy to represent the company.
• Legal representative's identification document: document with photo and signature of the legal representative.

The documents are sent to the registration area, which will evaluate and validate the customer's eligibility to advance their receivables. After this, a first access email to the Antecipa Portal will be sent to the email address provided in the term.

When first accessing the portal, the customer's manager will need to register their CNPJ and email, where they will then receive a message with a link to define their access password and complete the registration.

To proceed with enabling your advance payment, simply contact our Relationship and Experience Team by phone 4000-1442 or email: atendimento@adiq.com.br. An Adiquer will be available to answer your questions and will carry out the entire licensing process.

Where do I make my advance payment?

Advances are made through the Anticipa Portal:

https://antecipa.adiq.io/

We have two types of anticipation:

how do I receive my payments?

Payments for your transactions will be made into your current account.

Debit: Settlement will occur one business day after the transaction.

Credit: Settlement will occur as following:

• In cash: 30 days after the transaction;
• In installments: payments will be made when installments are due, i.e.; 30, 60, 90 days, until the last installment.

Do you still have any question? Please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to atendimento@adiq.com.br. Our team will be available to answer your questions.

what should I do when my account/domicile branch is invalid or cancelled?

It is very important to get in touch with our Relationship and Experience team by sending an email to atendimento@adiq.com.br. Our team will be available to help you on how to proceed.

what is the payment window?

how do I cancel my transactions?

It is quite simple to cancel your transactions.

In case you wish to cancel transactions in the same day they were made, you can reverse them using your POS terminal.

In case you wish to cancel after the transaction date, you must contact our Relationship and Experience team sending an e-mail to atendimento@adiq.com.br.

how long do I have to cancel transactions?

The time limits to cancel transactions are:

• Debit cancellation can occur up to 90 days after the transactions
• Credit cancellation can occur up to 180 days after the transactions;

Important! All cancellations will be assessed according to the store financial schedule.

Do you still have any question? Please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to atendimento@adiq.com.br. Our team will be available to answer your questions.

what is chargeback?

Chargeback is a transaction dispute, requested by the Cardholder directly to the issuing bank, which will be handled by the Acquirer.

Chargeback involves many cycles, and in the last one the Brand is responsible for the transaction arbitration, which means it will determine who is going to bear the loss of the transaction.

how does chargeback work?

Adiq sets a time limit of 5 business days for the Store to send documentation proving the transaction was completed;

It may not be a financial Chargeback, when the Cardholder does not remember the transaction, in that case the store will send the documentation for checking purposes only.

Do you still have any question? Please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to atendimento@adiq.com.br. Our team will be available to answer your questions.

what is dirf?

DIRF shows the commission (MDR) we withhold from stores every month (regarding the previous year), and also the corresponding tax amount withheld (not including rent).

Stores use DIRF to provide the Brazilian IRS with information concerning beneficiaries, payment amounts, credits and withheld income tax (IRF).

how do I receive my dirf at Adiq?

This document will be sent to the email address you provided in your registration at Adiq. In case Adiq does not have your email address, it will send the document through the local post office to the street address you
informed upon registration.

in what situations dirf is not issued?

DIRF is not issued for individuals and for discounts applied related to advances.

You will find below examples of error messages that may show in the POS terminal:

To change your fictitious name, bank information, registered email address, street address, telephone number etc., please contact our Customer Service: +55 (11) 4000-1442 or atendimento@adiq.com.br.