Frequently Asked Questions
Navigate through the topics and find answers to your questions about our products.
Navigate through the topics and find answers to your questions about our products.
Adiq customers can make transactions using the following card brands:
Transactions can be split into up to 12 installments using the credit option.
To enable the card brands, please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to: atendimento@adiq.com.br. An Adiquer will be available to answer your questions and handle the entire activation process.
Each and every POS terminal has a unique logic number.
It is the code that identifies the POS terminal where transactions are made.
In case you need a new TID, please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to: atendimento@adiq.com.br.br. An Adiquer will be available to answer your questions and handle the entire process of creating a new TID.
Merchant ID (MID) is the unique identifier for every store at Adiq. With that arrangement of numbers, you can make transactions. MID number consists of:
This is how the final MID looks like for the example provided above.
It is the number that identifies the transaction. NSU is important to your business reconciliation/financial management. It is found in purchase receipts.
It is a six-digit code generated by the issuing bank. This code is generated only when the transaction is approved.
MCC is a code that informs the operation area according to your business CNAE (Brazilian National Classification of Economic Activities). Using that code, we determine some specific rules and charging fees.
MDR is the rate charged by merchant acquiring over each transaction for the use of their technology. The rate may vary according to the number of installments and the sales volume
Adiq only advances receivables captured in our acquiring system – it is not possible to advance transactions made in other acquirers.
Only national credit transactions (in cash or in installments) can be advanced.
We offer two types of advance:
When requested by customers, they can set it as automated with the following possibilities:
Customers request advance according to their needs.
In case you are interested in our advance service, please contact our Relationship and Experience team by calling +55 (11) 4000-1442. An Adiquer will be available to answer your questions and handle the entire advance release process.
In order to be able to access the Advance on receivables service, customers must provide the following documentation for Adiq analysis and registration:
The documents will be submitted to the registration area, which will assess and validate the customer activation in order to advance on receivables. Afterwards, an email for first login to the Advance Portal will be sent to the electronic address informed in the term.
Upon first login to the portal, the customer representative must enter their corporate taxpayer number (CNPJ) and email. Then, they will receive a message containing a link to create their login password and complete the registration.
To proceed to your advance activation, please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to: atendimento@adiq.com.br. An Adiquer will be available to answer your questions and handle the entire activation process.
Advances are handled at the Advance Portal:
https://antecipa.bs2.com/Payments for your transactions will be made into your current account.
Debit: Settlement will occur one business day after the transaction.
Credit: Settlement will occur as following:
Do you still have any question? Please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to atendimento@adiq.com.br. Our team will be available to answer your questions.
It is very important to get in touch with our Relationship and Experience team by sending an email to atendimento@adiq.com.br. Our team will be available to help you on how to proceed.
It is quite simple to cancel your transactions.
In case you wish to cancel transactions in the same day they were made, you can reverse them using your POS terminal.
In case you wish to cancel after the transaction date, you must contact our Relationship and Experience team sending an e-mail to atendimento@adiq.com.br.
The time limits to cancel transactions are:
Important! All cancellations will be assessed according to the store financial schedule.
Do you still have any question? Please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to atendimento@adiq.com.br. Our team will be available to answer your questions.
Chargeback is a transaction dispute, requested by the Cardholder directly to the issuing bank, which will be handled by the Acquirer.
Chargeback involves many cycles, and in the last one the Brand is responsible for the transaction arbitration, which means it will determine who is going to bear the loss of the transaction.
Adiq sets a time limit of 5 business days for the Store to send documentation proving the transaction was completed;
It may not be a financial Chargeback, when the Cardholder does not remember the transaction, in that case the store will send the documentation for checking purposes only.
Do you still have any question? Please contact our Relationship and Experience team by calling +55 (11) 4000-1442 or sending an email to atendimento@adiq.com.br. Our team will be available to answer your questions.
DIRF shows the commission (MDR) we withhold from stores every month (regarding the previous year), and also the corresponding tax amount withheld (not including rent).
Stores use DIRF to provide the Brazilian IRS with information concerning beneficiaries, payment amounts, credits and withheld income tax (IRF).
This document will be sent to the email address you provided in your registration at Adiq. In case Adiq does not have your email address, it will send the document through the local post office to the street address you
informed upon registration.
DIRF is not issued for individuals and for discounts applied related to advances.
You will find below examples of error messages that may show in the POS terminal:
Cause
Transaction successfully completed.
Cause
The card reader was not able to get/capture electronic authorization.
What should you do?
Please contact the card issuer.
Cause
Duplicate transaction
Cause
Temporary error during the authorization process
What should you do?
Repeat the transaction; if the error persists, contact our Customer Service.
To change your fictitious name, bank information, registered email address, street address, telephone number etc., please contact our Customer Service: +55 (11) 4000-1442 or atendimento@adiq.com.br.