dispute
(chargeback)
Ideally, you do not want to be involved in any dispute, but, in case a dispute arises, you’d better be prepared, right? Avoid any mistake in the dispute process.
chargeback
It is the financial value Issuers give back to Accreditors and, depending on the reason for the dispute, the value is transferred to the Stores through a debit in their financial agenda.dispute
It is the process of disputing a transaction triggered by the cardholder or by the card issuer.
reasons for a dispute
processing error
- Duplicate processing;
- Non-authorized or rejected transaction;
- Incorrect transaction amount, or incorrect card number;
- Among others.
business discrepancy
- I purchased the merchandise/service, but did not receive it;
- I received a defective merchandise or the service was not provided;
- I made only one transaction;
- I cancelled my purchase, but did not receive my return.
fraud
- This is not my transaction;
- I do not know that place;
- I have never made this transaction.
cases for negotiation will be submitted through email via a spreadsheet
intercambio@adiq.com.brThis channel is dedicated to submit documents to support transaction disputes.
using the API, it is much easier to get Chargeback data
filter to query the following cases:
- Received chargebacks (inputs);
- Chargebacks under negotiation;
- Chargebacks representment;
- Debited chargebacks;
- Chargebacks per code | Reason for dispute.
don’t miss the deadlines!
When you need to submit documentation, you will receive an alert via email.
developer area
Access our manual so that the integration process of our API de Chargeback with your business is even easier and faster.
